Privacy Policy

Five Rivers Print ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or place an order.

1. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide, including:

• Name and email address
• Phone number
• Billing and shipping addresses
• Payment information (processed securely through Stripe)
• Artwork files and design preferences
• Account credentials (if you create an account)

Automatically Collected Information

When you visit our website, certain information may be collected automatically, including:

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on the site
• Referring website or search engine

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders
• Communicate with you about your orders, accounts, or inquiries
• Send promotional emails with your consent
• Improve our website, products, and services
• Prevent fraud and ensure security
• Comply with legal obligations

3. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only with:

• Payment processors (Stripe) to process transactions securely
• Shipping carriers to deliver your orders
• Service providers who assist in operating our website and business
• Law enforcement when required by law or to protect our rights

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. All payment transactions are encrypted using SSL technology.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

6. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications
• Lodge a complaint with a data protection authority

7. Cookies

We use cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyze website traffic. You can control cookie settings through your browser preferences.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

9. Children's Privacy

Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page with an updated revision date.

11. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

• Email: [email protected]
• Phone: 647-948-9400
• Address: Brampton, Ontario, Canada